Join our award-winning and expanding franchise network dedicated to providing homecare the GoodOaks Way; with a focus on People, Planet and Partnership.

We are recruiting for a Business Support Manager to support our Franchise Partners to start, grow and lead their local homecare companies.

About the Role

In this role, you’ll have the chance to make a significant impact supporting our franchise partners to start, grow and lead quality care operations within their territories.

You will also be a key point of contact with partners, building long-lasting relationships using our empowering partnership approach. You'll play a key role from the moment our franchise partner joins the network by coaching and overseeing the development and implementation of business plans, as well as throughout their growth journey with us.

Business support will cover such things as ensuring our clients received the highest quality care, oversight of systems, processes, business performance and helping our franchise partners boost their business development activities.

Your dedication and operational excellence will play a pivotal part in our partners creating lasting, positive impacts on the lives of our clients and their families across the UK.

Key responsibilities:

• Collaborate with franchise partners to provide operational guidance, training, and support to ensure compliance with company policies, procedures, quality standards and industry regulations

• Conduct regular performance assessments and provide actionable feedback to franchise partners to enhance their business performance

• Assist franchise partners in marketing strategies, customer engagement, and community outreach to drive business growth

• Supporting franchise partners through their whole journey with GoodOaks, from joining to maximising performance and growth and everything in between

• Provide expert guidance and support to franchise partners, leveraging your in-depth knowledge of the sector to achieve operational effectiveness and sustainable growth

• Support franchise partners in financial planning and providing guidance for their decision-making processes

• Coaching franchise partners 1:1 and conducting training workshops to upskill their teams

• Act as a liaison between franchise partners and the support office, ensuring effective communication and alignment of goals

• Analyse financial and operational data to identify opportunities for growth, cost reduction, and operational efficiency

• Working with the support team as required to ensure timely and effective delivery of relevant support is provided

• Promote positive and engaging relationships with franchise partners and their teams, as well maintain clear and open communication, excellent organisation and proactive skills to ensure understanding of expectation and requirements and thrive in an ever-changing environment

• Keep informed and disseminate information about industry trends, best practices and emerging opportunities for business growth

About You:

• A background in the homecare industry is highly desirable, but not essential

• Commercial awareness and the ability to support franchise partners with big-picture strategy as well as detailed support

• Strong critical thinking skills and an ability to work collaboratively to find and implement solutions

• Good knowledge and understanding of compliance and legislative requirements within the home care industry

• Working knowledge of budgets, profit and loss statement and able to identify opportunities to improve profitability

• Previous and proven experience of working in, supporting or leading businesses in their early days as well as support more established businesses

• Ability to coach, mentor and engage business owners at every stage of their business; from start-up to established million-pound turnover operations

• Engaging & positive relationship building skills

• Clear communication skills, both written and verbal, to ensure our partners and their teams understands what is required

• Organised and proactive, with the ability to work in an agile, ever-changing environment

• IT skills – we promote and encourage paperless offices

• Flexibility and willingness to travel for franchise partner visits across the UK with a full UK drivers’ licence

• A fit with our PRIDE values: Professionalism, Respect, Integrity, Dedication, Empathy

We are passionate about enabling people to stay in the homes they love with quality, personalised, life-enhancing visiting and live-in care.