Client Liaison and Partnerships Lead
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At GoodOaks Homecare, we’re passionate about providing high-quality, reliable, and compassionate care that helps individuals live independently in the comfort of their own homes. As a leading care provider, we pride ourselves on our supportive and professional ethos, treating both our clients and team members with the utmost respect.
We’re looking for a full-time Client Liaison and Partnerships Lead to join our team based in Poole, covering the BCP area. You will be playing a vital role in driving the growth of our live-in and visiting care services while ensuring outstanding care standards.
What will you do?
- Guiding clients seamlessly through their care journey; from initial enquiry, to creating personalised care plans and conducting a thorough review during their first month of support.
- Actively building relationships with referrers and other healthcare providers
- Growing our client base by actively increasing awareness of GoodOaks locally
- Actively building relationships with referrers and other healthcare providers
- Managing the enquiry database, ensuring the information is accurate and up to date.
- Partnering with families, professionals and the team to provide a high-quality experience for our clients.
- Assisting the Registered Manager in maintaining CQC compliance, following safeguarding protocols, and conducting risk assessments.
- Helping with On Call duties on a rota basis and cover care visits in emergencies.
- Supporting our recruitment team to maintain a pipeline of skilled carers.
Who are you?
- You will be proactive with a caring nature and thrive on building great connections.
- You have previous management or team leader experience in a care setting, ideally domiciliary care is ideal.
- You have excellent written and verbal communication skills especially on email and the phone.
- You have proven leadership skills and are very organised, even when it’s busy
- A genuine passion for enhancing clients’ wellbeing and taking pride in providing superb care to all
- You’re good at timekeeping, managing your workload and are able to work collaboratively.
- You’re ideally qualified to NVQ Level 2 or 3 in Health and Social Care (Level 5 is desirable).
- A full driving license and access to a vehicle is needed due to the needs of the role.
What do we offer?
- Basic salary of £26,000 to £30,000 per annum
- 20 days annual leave plus 8 days bank holidays.
- Company pension scheme.
- Paid mileage and flexible working options.
- Blue Light Card and free annual flu jab.
- A supportive, values-driven working environment.
- Opportunities for professional development and growth.
- A comprehensive training programme and ongoing professional development.
- Recognition and reward schemes for outstanding performance.
- Paid volunteer days
If you’re looking to be part of a growing, people-centred organisation and have the skills and passion to excel in this role, we’d love to hear from you.
- Office
- Bournemouth and Poole
- Locations
- Bournemouth and Poole
- Yearly salary
- £26,000 - £30,000
- Employment type
- Full-time
Bournemouth and Poole
Why work with us?
-
UK's 1st Carbon-Neutral Home Care Company 🌍
We calculate all the miles you do as part of your job, and plant trees to offset the carbon produced. -
Market-leading Employment Package
We care for our carers. Get in touch to find out more about the perks and benefits we provide our wonderful staff. -
Competitive compensation 💰
Our focus on private clients allows us to pay market-leading figures. -
Career Fast track ⚡️
Our Company growth, structure and ethos all provide career progression opportunities for those looking to develop their career.
About GoodOaks Homecare
GoodOaks provides quality visiting care and live-in care to people in their own homes.
Our offices are independently owned by caring entrepreneurs who share our ethos of premium, personalised care provision, provided by well-supported and trained care staff.
Client Liaison and Partnerships Lead
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