Client Liaison and Partnerships Lead

At GoodOaks Homecare, we’re passionate about providing high-quality, reliable, and compassionate care that helps individuals live independently in the comfort of their own homes. As a leading care provider, we pride ourselves on our supportive and professional ethos, treating both our clients and team members with the utmost respect.

We’re looking for a full-time Client Liaison and Partnerships Lead to join our team based in Branksome, covering the Bournemouth and Poole area, playing a vital role in driving the growth of our live-in and visiting care services while ensuring outstanding care standards.

What will you do?

• Growing our client base by actively increasing awareness of GoodOaks locally

• Actively building relationships with referrers and other healthcare providers

• Guiding clients seamlessly through their care journey; from initial enquiry, to creating personalised care plans and conducting a thorough review during their first month of support.

• Managing the enquiry database, ensuring the information is accurate and up to date.

• Partnering with families, professionals and the team to provide a high-quality experience for our clients.

• Assisting the Registered Manager in maintaining CQC compliance, following safeguarding protocols, and conducting risk assessments.

• Helping with On Call duties on a rota basis.

• Supporting our recruitment team to maintain a pipeline of skilled carers.

• Supporting the care team and stepping in to cover care visits in emergencies.

Who are you?

• You will be proactive with a caring nature and thrive on building great connections.

• You have previous management or team leader experience in a care setting, ideally domiciliary care is ideal.

• You have excellent written and verbal communication skills especially on email and the phone.

• You have proven leadership skills and are very organised, even when it’s busy

• A genuine passion for enhancing clients’ wellbeing and taking pride in providing superb care to all

• You’re good at timekeeping, managing your workload and are able  to work collaboratively.

• You’re ideally qualified to NVQ Level 2 or 3 in Health and Social Care (Level 5 is desirable).

• A full driving license and access to a vehicle is needed due to the needs of the role.

What do we offer?

• Basic salary of £26,000 to £30,000 per annum

• 20 days annual leave plus 8 days bank holidays.

• Company pension scheme.

• Paid mileage and flexible working options.

• Blue Light Card and free annual flu jab.

• A supportive, values-driven working environment.

• Opportunities for professional development and growth.

• A comprehensive training programme and ongoing professional development.

• Recognition and reward schemes for outstanding performance.

• Paid volunteer days

If you’re looking to be part of a growing, people-centred organisation and have the skills and passion to excel in this role, we’d love to hear from you.

Apply today and help us continue to provide exceptional care to those who need it most.